Get Help

Use these docs, the Learn hub, and in-app Support. Signed-in users can start a chat. For funds, check Wallet. For language mistakes, report them from Support.

Start here when something in Hyperprice is unclear or looks wrong.

These docs

Use Search in the header, or the sidebar. Short paths:

• New to the product → Hyperprice 101 and Quick start
• How a round pays → Settlement and Fees
• Chart versus other sites → Accuracy
• Money in and out → Deposits and withdrawals and Balances
• Saved sign-ins on this phone → Accounts on this device
• Authenticator and account security → Security
• Delete the account → Delete account
• Risk → Risk disclosure

In the app

Read these docs or the Learn hub first. If you still have a problem:

1. Open the account menu and tap Support (signed-in only; Beta). An AI agent answers first and can escalate to a human ticket.
2. After escalation, watch the header bell for ticket updates — open and resolved tickets, Reply from our team, and Mark all as read.

That bell is not the same as Profile → Settings → Notifications. Those toggles are for deposit, withdraw, and tip toasts on this device.

Full walkthrough: Support chat and tickets.

Official YouTube and X are for public updates. They are not a ticket queue. Use Support in the app for account or funds problems.

Language mistakes

The trading app is in 150 native languages. These docs are English. If a translation in the app is wrong, report it from Support in the account menu. See Languages.

Funds

If a deposit, withdrawal, or balance looks wrong:

1. Open Wallet and read the history row (pending, confirming, or confirmed).
2. Confirm you sent USDT on BNB Smart Chain on the flow the app showed.
3. Compare the header portfolio versus Available. Open trades lock funds.

Do not send other tokens or other chains to a Hyperprice address.

If Wallet still looks wrong after the steps above, open Support with your transaction hash, a screenshot, or the copyable TxID on the Wallet or Liquidity history row when the app shows one. See Support chat and tickets.

What we cannot do here

Hyperprice does not provide investment advice. For who the product is for, see Why Hyperprice.