Get Help

Use these docs and in-app Support. Live chat is coming. For funds, check Wallet. For language mistakes, report them from Support.

Start here when something in Hyperprice is unclear or looks wrong.

These docs

Use Search in the header, or the sidebar. Short paths:

• New to the product → Hyperprice 101 and Quick start
• How a round pays → Settlement and Fees
• Chart versus other sites → Accuracy
• Money in and out → Deposits and withdrawals and Balances
• Saved sign-ins on this phone → Accounts on this device
• Authenticator and account security → Security
• Delete the account → Delete account
• Risk → Risk disclosure

In the app

Open the account menu and tap Support. That is the in-app path for account and product issues.

Live support chat is coming. It is not in the app yet.

Language mistakes

The trading app is in 150 native languages. These docs are English. If a translation in the app is wrong, report it from Support in the account menu. See Languages.

Funds

If a deposit, withdrawal, or balance looks wrong:

1. Open Wallet and read the history row (pending, confirming, or confirmed).
2. Confirm you sent USDT on BNB Smart Chain on the flow the app showed.
3. Compare the header portfolio versus Available. Open trades lock funds.

Do not send other tokens or other chains to a Hyperprice address.

What we cannot do here

Hyperprice does not provide investment advice. For who the product is for, see Why Hyperprice.